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Posted: Friday, September 29, 2017 5:01 AM

Dignity Health, one of the nationA?s largest health care systems, is a 22:state network of more than 9,000 physicians, 62,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high:quality, and affordable patient:centered care with special attention to the poor and underserved. In FY16, Dignity Health provided 2.2 billion in charitable care and services. For more information, our website at You can also follow us on Twitter and Facebook.Position Summary: Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type. May be assigned to one or more projects as a project team member. Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary. Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner.Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. Identifies potential issues that could adversely impact end:user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on:call rotation and provides on:call support.Performs proactive maintenance on devices. Participates in the smart hands


• Location: Inland Empire

• Post ID: 142172472 inlandempire is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017