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Posted: Monday, August 21, 2017 10:51 AM

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HP Designjet 5000, 5500 Error-Code Description Designjet 5000, 5500 Error FFFF FFFF xxxxxxxx General firmware error. Designjet 5000, 5500 Error FFFF FFFF 02B301b0 This error usually appears at the beginning of Printhead Alignment due to a firmware bug. If requent, upgrade firmware to A.02.xx. Designjet 5000, 5500 Error FFFF FFFF 02E30751 Related to a Hard Drive starting to fail. Designjet 5000, 5500 Error FFFF FFFF 01DCxxxx There is a problem with the I/O Card (happens during power up). Designjet 5000, 5500 Error FFFF FFFF 030D0170 or 030d0171 At power-up, the Printer thinks it is smaller than 42 inches. Designjet 5000, 5500 Error FFFF FFFF 031609xx FFFF FFFF 03160a14 This error code only appears if the Main PCA was replaced without removing the media from the printer, because the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error code is displayed. Remove media and re-boot the printer. Designjet 5000, 5500 Error FFFF FFFF 031c02c2 Media System Error: Upgrade Firmware (Error points to not have any profiles). Replace hard Drive if Firmware Upgrade fails. Can occur when or if a printer has been interrupted in a process and shut down with paper in the paper path. For example, a user cancels a print but the printer keeps on printing so the user interrupts by switching off the main power switch. → Solution: If the error recurs when the printer is rebooted, try the following: Remove paper from the printer and power cycle it. The system error will disappear, the printer will start up to Ready for media and you can reload paper using the front panel LOAD MEDIA button. Designjet 5000, 5500 Error FFFF FFFF 03450097 If the Window is opened during the cutting operation, the Printer hangs and the Carriage suddenly stops. If you press any key on the front panel FFFF FFFF 03450097 may be displayed. Re-boot the Printer and make sure that the Window is never opened during the cutting operation. Upgrade to any A.02.xx firmware release. Designjet 5000, 5500 Error FFFF FFFF 036000BD This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens during initialisation, while checking the Printhead Cleaners. In most cases, it is a problem of incorrectly inserted Printhead Cleaners, but it can also be caused by a service station fault. Designjet 5000, 5500 Error FFFF FFFF 036e0136 This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the printer. Re-boot the printer and error code should not appear again. Designjet 5000, 5500 Error 01002D (Non-Continuable) The main PCA cannot communicate with the Carriage. Designjet 5000, 5500 Error 010023 (Non-Continuable) EEROM Test failure. Designjet 5000, 5500 Error 010030 This error code appears when the power supply detects a low spike (e.g. due to a temporary loss of tension). 034c095a The Power Supply may not function correct. 034c095e There is nothing wrong with the Printer. Reboot the printer and error code should not appear again. Designjet 5000, 5500 Error 010040 Error in Paper-axis Encoder quadrature. Designjet 5000, 5500 Error 010041 Error in Scan-axis Encoder quadrature. Designjet 5000, 5500 Error 010042 Error in Service Station-axis Encoder quadrature. Designjet 5000, 5500 Error 010090 (Continuable) Error in Paper-axis Motor Encoder. Designjet 5000, 5500 Error 010091 (Continuable) Error in Paper-axis Motor Encoder. Designjet 5000, 5500 Error 010092 (Continuable)Mark Encoder position not detected on Drive Roller. Designjet 5000, 5500 Error 011000 NIB Crash. Power printer off and on again using the power switch at the back of the printer. Designjet 5000, 5500 Error 040000 01E603D9 This is an error that is related to the parallel port. It happens normally in new printers and only once (it is unlikely to happen again). Even if the error appears again, there is nothing wrong with the Printer. Designjet 5000, 5500 Error 050000 (Continuable) Lens has problems reading the Mark Encoder on the Drive Roller. Designjet 5000, 5500 Error 050001 (Continuable) Lens has problems reading the Mark Encoder on the Drive Roller. Designjet 5000, 5500 Error 06030C Bad line sensor. Designjet 5000, 5500 Error 06040C Line sensor not connected correctly. Designjet 5000, 5500 Error 0A0000 APS Failure. Designjet 5000, 5500 Error 0A0010 APS Failure. Designjet 5000, 5500 Error 0A0020 Error in calibrating the APS sensor. Designjet 5000, 5500 Error 0A0030 Problem in Depressurizing Air System. Designjet 5000, 5500 Error 0A0040 APS Failure. Designjet 5000, 5500 Error 0A0050 (Non-Continuable) The printer had detected a leak in the Tubes System (should only appear in printers with the Ink Leak Detector installed). Designjet 5000, 5500 Error 0A0060 (Non-Continuable) The Printer has detected a leak in the Tubes System (should only appear in printers with the Ink Leak Detector installed). Designjet 5000, 5500 Error 0A0070 (Continuable) The Backup EEROM contents stored in the Hard Disk Drive are not consistent with the ones required by the firmware. Designjet 5000, 5500 Error 0B0000 Bad Ambient Temperature measured. Designjet 5000, 5500 Error 0B0001 Bad humidity read. Designjet 5000, 5500 Error 0B0002 Bad IDS pressure read. Designjet 5000, 5500 Error 0B0003 ADC0 Internal channels check Failure. Designjet 5000, 5500 Error 0B0004 APS Failure. Designjet 5000, 5500 Error 0B0005 APS Failure. Designjet 5000, 5500 Error 0B0006 The trailing cable has been incorrectly connected. Designjet 5000, 5500 Error 0B000X Unable to detect Fan (X= 7-Vacuum, 8-Cooling, 9-Aerosol). Designjet 5000, 5500 Error 0B0010 xxxxxxxx This firmware error code is related to the detection of the printhead cleaners by the line sensor. It always happens during initialisation, while checking the printhead cleaners. In most cases, it is a problem of incorrectly inserted printhead cleaners, but it can also be caused by the service station. Designjet 5000, 5500 Error 0B000A Primer Shutdown Error. Designjet 5000, 5500 Error 0B000B APS Failure. Designjet 5000, 5500 Error 0B000C Serial Device ADC test failure. Designjet 5000, 5500 Error 0B000D 24 V source test failure. Designjet 5000, 5500 Error 0B000E At power-up, the Printer thinks it is smaller than 42 inches. Designjet 5000, 5500 Error 0B000F (Continuable) Only applicable to Designjet 5500 series. Unable to detect the Heater. If this error appears, all settings related to the heater will disappear from the front panel. Designjet 5000, 5500 Error 0C0030 Drop detect failure. Designjet 5000, 5500 Error 0C0032 (Continuable) Drop detector not calibrated or the calibration settings have been lost. Designjet 5000, 5500 Error 0C0040 Error in Printhead Drop Detection. This error code appears when the Printer detects that the same area of nozzles do not work in different Printheads. The possible causes are either fibres or a piece of paper in the Drop Detector or that the Scan-Axis reference is incorrect. Designjet 5000, 5500 Error 0C00FF Print Mask could not be generated. The mask generation algorithm could not generate the print mask. Possible causes are memory corruption, print mode definition incompatible with mask restrictions (if using an external RIP). This cause is not likely to be the Printhead because if it was, the Printhead would be marked as XX21 REPLACE. Designjet 5000, 5500 Error 0C1000 Primer not calibrated or the calibration settings have been lost. Designjet 5000, 5500 Error 0C1001 Primer Shutdown Error. Designjet 5000, 5500 Error 0D0000 No media profiles available. Designjet 5000, 5500 Error 0D0000 033f019C No media profiles available. Designjet 5000, 5500 Error 0D0002 (Continuable) Insufficient memory to Initialize HPGL2/RTL. The minimum memory required is 96 MB so verify memory installed on the printer. Designjet 5000, 5500 Error 0D0003 xxxxxxxx (Non-Continuable) This error usually appears at the beginning of printhead alignment due to a firmware bug. If error appears frequently upgrade to firmware release A.02.xx. Designjet 5000, 5500 Error 0D0004 xxxxxxxx (Non-Continuable) This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer. Re-boot the printer and the error code should not appear again. Designjet 5000, 5500 Error 0D0005 03180382 (Non-Continuable) After cutting the media, the Printer cannot deactivate the cutter. Designjet 5000, 5500 Error 0Fxxxx (Non-Continuable) A firmware error has occurred. Designjet 5000, 5500 Error 0F0100 03180382 (Non-Continable) After cutting the media, the Printer cannot deactivate the cutter. Designjet 5000, 5500 Error 0F0100 36B0923 (Non-Continable) Firmware error. Hard Drive Replacement fixed issue. Designjet 5000, 5500 Error 0F0200 00B007bc This is an error related to an internal crash involving media profiles and memory. Designjet 5000, 5500 Error 0F0200 00B007E5 Refer to System Error Code 0F0200 00b007bc. Designjet 5000, 5500 Error 0F0200 01E603d2 This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the printer. Designjet 5000, 5500 Error 1f500XX (Boot Failed) This is an error related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main PCA are defective. Designjet 5000, 5500 Error 1F50010 (Boot Failed) PCI Bus Error. Hard Drive could be bad. Replace Hard Disk (Main PCA, Power Supply). Also swap JetDirect Slots. Designjet 5000, 5500 Error E50000 This is an error that is related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive and/or the Main PCA are defective. HP Designjet Z2100, Z3100, Z3200 Error-Code Description Designjet Z2100, Z3100, Z3200 Error 01.0:YZ Communication with Main PCA failed Return to top of page. Designjet Z2100, Z3100, Z3200 Error 01.1:YZ Error in the Print Mech PCA Request a service/repair estimate. Designjet Z2100, Z3100, Z3200 Error 01.2:YZ Failure reading acumen chip of an Ink Supply Station. Designjet Z2100, Z3100, Z3200 Error 01.3:YZ Device I2C acumen Right Ink Supply Station failure. Designjet Z2100, Z3100, Z3200 Error 02.1:YZ Problem with the Carriage PCA. Designjet Z2100, Z3100, Z3200 Error 03:YZ Problem with Power Supply Unit. Designjet Z2100, Z3100, Z3200 Error 03.0:10YZ Battery of Real time clock ran down. Designjet Z2100, Z3100, Z3200 Error 06:YZ Failure reading/writing NVM in Hard disk. Designjet Z2100, Z3100, Z3200 Error 08:YZ (or front panel is blank) No communication between the Front Panel and the Main PCA. Designjet Z2100, Z3100, Z3200 Error 11:YZ Trailing cable does not seem to be detected. Designjet Z2100, Z3100, Z3200 Error 21:YZ Fail moving Service Station. Designjet Z2100, Z3100, Z3200 Error 21.1:YZ Fail moving the Primer Motor of the Service Station. Designjet Z2100, Z3100, Z3200 Error 2x.n:10 Ink supply error found during IDS diagnostic test. The n represents the ink supply that is failing. The ink supply furthest to the left is always 0, and then they count up from left to right. Designjet Z2100, Z3100, Z3200 Error 22.0:YZ Left Ink Supply Station error. Designjet Z2100, Z3100, Z3200 Error 22.1:YZ Left Ink Supply Station error. Designjet Z2100, Z3100, Z3200 Error 22.2:YZ Right Ink Supply Station error. Designjet Z2100, Z3100, Z3200 Error 22.3:YZ Right Ink Supply Station error. Designjet Z2100, Z3100, Z3200 Error 24:YZ Ink Setup failure (you must bring purgers). Designjet Z2100, Z3100, Z3200 Error 31:01 An error has been detected with the cutter. Designjet Z2100, Z3100, Z3200 Error 31:02 An error has been detected with the cutter. Designjet Z2100, Z3100, Z3200 Error 31:03 Paper is loaded. While testing the cutter, paper should not be loaded. Designjet Z2100, Z3100, Z3200 Error 41:03 Media-Axis Motor failure (likely due to friction or obstacles in the media path). Designjet Z2100, Z3100, Z3200 Error 41:YZ Media-Axis Motor failure (likely due to friction or obstacles in the media path). Designjet Z2100, Z3100, Z3200 Error 42:03 Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault). Designjet Z2100, Z3100, Z3200 Error 42:YZ Scan-Axis Motor failure (likely due to friction or obstacles in the media path). Designjet Z2100, Z3100, Z3200 Error 44:YZ Fan electrical fault, or not connected. Designjet Z2100, Z3100, Z3200 Error 47:03 Star wheels motor error. Designjet Z2100, Z3100, Z3200 Error 47:YZ Star wheels motor error. Designjet Z2100, Z3100, Z3200 Error 48:YZ PPS system failure. Designjet Z2100, Z3100, Z3200 Error 48:00 Druckkopfausrichtungsfehler: Der optische Fokus erkennt das Messmuster nicht. Gründe: Möglicherweise stimmt der Druckkopfabstand zum Material nicht. Lösungen: Der hintere Gleiter am Druckkopfschlitten fehlt möglicherweise. Designjet Z2100, Z3100, Z3200 Error 51:YZ Window Sensor failure. Designjet Z2100, Z3100, Z3200 Error 52:10 The printer has detected fibers in the Drop Detector. Designjet Z2100, Z3100, Z3200 Error 55:YZ Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM. Designjet Z2100, Z3100, Z3200 Error 56:YZ Drive roller analog encoder sensor fail or calibration failed. Designjet Z2100, Z3100, Z3200 Error 58:YZ The colour sensor ESP (spectrophotometer) of the printer is not working well. It could be a problem with the spectrophotometer, a communication problem between the spectrophotometer and Carriage PCA or the colour sensor shutter does not open properly. Designjet Z2100, Z3100, Z3200 Error 61:YZ The file format is incorrect and the Printer cannot process the job. Designjet Z2100, Z3100, Z3200 Error 62:YZ PC interface issue. Power on and off. Get the latest version of the firmware. Designjet Z2100, Z3100, Z3200 Error 63:YZ Input/Output problem through the Network interface of the formatter. Designjet Z2100, Z3100, Z3200 Error 64:YZ Input/Output problem through the USB port. Designjet Z2100, Z3100, Z3200 Error 65:YZ Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error. Designjet Z2100, Z3100, Z3200 Error 66:YZ Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded. Designjet Z2100, Z3100, Z3200 Error 67:YZ Input/Output problem through a firewire port. Designjet Z2100, Z3100, Z3200 Error 68:YZ Loss of engine counters tracking. Designjet Z2100, Z3100, Z3200 Error 71:YZ Out of memory failure. Designjet Z2100, Z3100, Z3200 Error 71:19 Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together. Designjet Z2100, Z3100, Z3200 Error 72:YZ Generic firmware error. Check that the printer has the latest firmware version - if not, update. Designjet Z2100, Z3100, Z3200 Error 72:YZ A service calibration must be performed. Check the internal error code to see which calibration must be performed. To check the internal error code, press UP and CANCEL together while the error code is displayed. Designjet Z2100, Z3100, Z3200 Error 73:YZ Servo error. Designjet Z2100, Z3100, Z3200 Error 74:YZ Error uploading firmware update file. Designjet Z2100, Z3100, Z3200 Error 74.1:YZ Error uploading media profile update file. Designjet Z2100, Z3100, Z3200 Error 75.1:YZ Preventative maintenance kit #1 counter active (Scan Axis Components, Ink supply tubes, trailing cable, carriage). Designjet Z2100, Z3100, Z3200 Error 75.2:YZ Preventative maintenance kit #2 counter active. Designjet Z2100, Z3100, Z3200 Error 75.21:YZ The spittoons (left spittoon, service station) have reached 80% capacity Designjet Z2100, Z3100, Z3200 Error 75.22:YZ The spittoons (left spittoon, service station) are full. Designjet Z2100, Z3100, Z3200 Error 76:YZ Hard disk drive is full. Designjet Z2100, Z3100, Z3200 Error 77:YZ Web access application. the web server is not functioning correctly. Designjet Z2100, Z3100, Z3200 Error 78:YZ Borderless printing not possible. Setting ignored. Designjet Z2100, Z3100, Z3200 Error 78:08 The job received can not be printed without borders on this paper. Designjet Z2100, Z3100, Z3200 Error 78:1:YZ Media settings area missing in media settings file. Designjet Z2100, Z3100, Z3200 Error 79:YZ Generic Firmware error. Designjet Z2100, Z3100, Z3200 Error 79.1:YZ Recoverable firmware error that does not stop the printing process. Designjet Z2100, Z3100, Z3200 Error 81:YZ Problem with paper advance. Designjet Z2100, Z3100, Z3200 Error 81:YZ This error can occur because the printer has been dropped during transportation, causing structural damage. Before continuing with the 81:YZ troubleshooting, first look for structural damage. Designjet Z2100, Z3100, Z3200 Error 81.1:YZ Problem finding the Drive Roller zero. Designjet Z2100, Z3100, Z3200 Error 84:YZ Back tension servo shutdown (roll feedng). Designjet Z2100, Z3100, Z3200 Error 85:YZ Problem finding the Drive Roller zero. Designjet Z2100, Z3100, Z3200 Error 86:YZ Possible paper jam. Designjet Z2100, Z3100, Z3200 Error 86:01 Problem moving the carriage, most likely due to a paper jam. Designjet Z2100, Z3100, Z3200 Error 87:YZ Problem finding the Scan-axi encoder reading. Designjet Z2100, Z3100, Z3200 Error 93:YZ Unable to pressurize the Ink Delivery System or the ISS Motor does not move as expected. Designjet Z2100, Z3100, Z3200 Error 94:YZ Colour calibration error Designjet Z2100, Z3100, Z3200 Error 94.1:YZ Profiling algorithm failed. Designjet Z2100, Z3100, Z3200 Error 98:YZ Automatic backup print mode enabled.













































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