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Posted: Wednesday, January 24, 2018 11:50 AM

Are you looking to make a difference in your
career? We re working on smarter grids, cleaner energy and tools to help people
manage energy more efficiently.
**About Customer &Operational Services**
California Edison s (SCE s) Customer Service Organizational Unit (CS) shares
the responsibility to safely deliver reliable, affordable electricity to our
customers. We support this effort by working to meet customer expectations.
Customer Service is dedicated to operational excellence and innovative thinking
through our workforce in our call center, field operations, billing and payment
center, outage and demand-side management and other service offerings.
**Position Overview**
This position will
provide analysis and support for the Customer Contact Center (CCC) Strategic
Initiatives, projects and business processes. The CCC Strategic Initiative
Analyst will work with managers and employees in the Customer Contact Center to
address significant or complex business issues, analyze alternatives, and make
recommendations that will impact strategies. This role will support the
development, tracking, and implementation of strategic initiatives and be a
functional expert that provides subject matter expertise needed to fulfill various
CCC impacting projects.
**Typical Responsibilities:**
Strategy and Execution
+ Support the strategyformulation and planning process by defining effective measures, targets,and operational drivers
+ Build plans to gather anddeliver information for routine monitoring, and execute the plans thatresult in effective business intelligence and information to supportstrategy and operations
+ Support the strategicinitiative execution and improvement projects by developing businessrequirements, defining metrics, creating deliverables, implementingactions, and evaluating outcomes
+ Analyze and interpret data,develop alternative, present findings and recommendations, and consultwith stakeholders and decision makers in support of strategy and roadmapplanning
Provide CCC subject matter expertise to cross-functional and operational projects
+ Provides business context,subject matter expertise, and functional input to project manager
+ Attends applicable projectmeetings, makes tactical decisions as needed, resolves and escalatesissues as appropriate
+ Provides input and deliverablereviews, provides business requirements, assists with scriptwriting fortesting and participates in user acceptance testing and productionverification testing
+ Perform business readiness/changemanagement planning and implementation as needed.
+ Create communication and changemanagement collateral where appropriate, and coordinate/schedulecommunications
Support Projects
impacting CCC
+ Support Operations Managers bygathering information, analyzing impacts, and recommending actions toimprove operational processes
+ Gather and document CCC andcustomer business requirements
+ Plan and execute small scaleoperational projects
+ Support project organizationalreadiness activities
+ Help define organization riskimpacts
**Minimum Qualifications**
+ Must have five (5) or moreyears of experience conducting analysis.
+ Must be proficient in MicrosoftWord, Excel, PowerPoint, and Visio.
**Desired Qualifications**
+ Bachelor degree in business orrelated field.
+ Demonstrated strategicinitiatives experience.
+ Call Center Acumen -understanding of procedures, policies and organizational functions
+ Understanding of Project ManagementMethodology
+ Two (2) years of experienceworking on projects
+ Experience planning andimplementing organizational change management methods
+ Strong verbal and writtencommunication
+ Knowledge of CCC processes andfunctions
+ Adept at researching and assemblinginformation
+ Candidatesfor this position must be legally authorized to work directly as employees forany employer in the United States without visa sponsorship.
+ Relocationdoes not apply to this position.
Southern California Edison, an Edison
International (NYSE:EIX) company, serves a population of nearly 14 million via
5 million customer accounts in a 50,000-square-mile service area within
Central, Coastal and Southern California. Join the utility leader that is
safely delivering reliable, affordable electricity to our customers for over
125 years.
Southern California Edison is an Affirmative
Action and Equal Opportunity Employer Minorities/Females/Veterans/Disabled
and other protected categories
If you
require special assistance or accommodation while seeking employment with
Southern California Edison, please call Human Resources at (800) ###-####, and
choose option 3 for the Employee Information Center. Representatives are
available Monday through Friday, 8 a.m. to 4 p.m., Pacific time, except
Wednesdays when the center closes at 2:30 p.m., and holidays, or (800) ###-####
(Telecommunications device for the hearing impaired - TTY).
**Title:** _Customer Contact Center Strategic Initiatives Analyst (ABU3)_
**Location:** _US-CA-Rancho Cucamonga_
**Requisition ID:** _71020324_
Associated topics: analyst, buyer, contract, customer, facility, procure, procurement, purchasing, shipping, supply chain


• Location: Inland Empire, Rancho Cucamonga

• Post ID: 158539347 inlandempire is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018